Privacy policy

Last updated: June 26, 2026

This Privacy Policy describes how OURO (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or use our services, make a purchase from ouro.design (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully.

Who We Are

OURO is a brand operated by Ouro Design Studio, based in Singapore. For the purposes of applicable data protection law, and unless explicitly stated otherwise, Ouro Design Studio is the controller of your personal information. You can reach us at any time at privacy@ouro.design.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide and improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information you directly submit to us through our Services may include:

  • Contact details, including your name, address, phone number, and email.
  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information, including your username, password, security questions, and other information used for account security.
  • Customer support information, including the information you choose to include in communications with us, for example when sending a message through the Services.

Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (for example bank account, credit or debit card information, and billing address) to process your payment, fulfil your orders, and provide the products or services you have requested, in order to perform our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the Services and to perform our contract with you. This includes processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, and facilitating returns and exchanges. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you choose to use. In that case, Shopify will process your information as set out in its own Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing and promotional communications by email, text message, or postal mail, and showing you advertisements for products or services. Where required by law, we send marketing communications only with your consent, or on the basis of an existing customer relationship in relation to similar products where this is permitted. You can withdraw your consent or unsubscribe from marketing at any time, as described in Managing Communication Preferences below. For website and advertising personalisation, we rely on your consent where required, and otherwise on our legitimate interest in promoting our products.

Security and Fraud Prevention. We use your personal information to detect, investigate, and take action regarding possible fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your credentials safe. We recommend that you do not share your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately. Where applicable data protection law requires a legal basis, this processing is carried out in our legitimate interest in keeping our Site secure for you and other customers.

Communicating with You and Service Improvement. We use your personal information to provide customer support and improve our Services. Where applicable data protection law requires a legal basis, this is done in our legitimate interest in being responsive to you, providing effective services, and maintaining our business relationship with you.

Cookies and Tracking Technologies

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use to power our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and Services, including to remember your actions and preferences, to run analytics, and to better understand how users interact with the Services. We may also permit third parties and service providers to use Cookies on our Site to tailor services, products, and advertising on our Site and other websites.

Where required by law, including for visitors in the European Economic Area and the United Kingdom, we set non essential Cookies, including advertising and analytics Cookies such as the Meta pixel, only after you have given your consent through our cookie banner. You can withdraw your consent or change your preferences at any time through the cookie settings on our Site.

Most browsers automatically accept Cookies by default, but you can set your browser to remove or reject Cookies through your browser controls. Removing or blocking Cookies can affect your experience and may cause some features or functionality to work incorrectly or become unavailable. Blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Our Site recognises the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat it as a valid request to opt out of sharing and targeted advertising for the associated browser or device, and where we can associate the device with a Shopify account, we will apply the opt out to that account as well. To learn more about Global Privacy Control, visit https://globalprivacycontrol.org/. Other than Global Privacy Control, we do not respond to other "Do Not Track" signals that may be sent from your browser or device.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfilment, legitimate purposes, and other reasons subject to this Privacy Policy. These circumstances may include:

  • With vendors or other third parties who perform services on our behalf, for example IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping.
  • With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
  • When you direct, request, or otherwise consent to our disclosure of certain information to third parties, for example to ship you products, or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group, in our legitimate interest in running our business.
  • In connection with a business transaction such as a merger or insolvency, to comply with applicable legal obligations, including responding to subpoenas, search warrants, and similar requests, to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Over the past 12 months, we have disclosed the following categories of personal information about users for the purposes set out above:

  • Identifiers, such as basic contact details and certain order and account information.
  • Personal information categories listed in the California Customer Records statute, such as basic contact details and certain order and account information.
  • Commercial information, such as order information, shopping information, and customer support information.
  • Internet or other similar network activity, such as Usage Data.
  • Geolocation data, such as locations determined by an IP address or other technical measures.

These categories were disclosed to vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfilment partners, customer support partners, and data analytics providers), to business and marketing partners, and to affiliates.

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Sale and Sharing of Personal Information for Advertising

With your consent, we share personal information for advertising and marketing activities. Over the preceding 12 months, we have "sold" and "shared" (as those terms are defined in applicable law) the following categories of personal information for advertising and marketing purposes, to business and marketing partners:

  • Identifiers, such as name, email address, and phone number.
  • Commercial information, such as records of products or services purchased.
  • Usage Data.

You have the right to opt out of this activity. You can opt out by adjusting your preferences in our cookie banner, by enabling the Global Privacy Control signal in your browser, or by contacting us at privacy@ouro.design. We will not discriminate against you for exercising this right.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them. Information you provide on public or semi public venues, including information you share on third party social networking platforms, may also be viewable by other users without limitation as to its use by us or by a third party. Our inclusion of such links does not by itself imply any endorsement of the content, owners, or operators of those platforms, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted. As of the date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" the personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee perfect security. Any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on factors such as whether we need the information to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies. When we no longer have a legitimate need to process your information, we will delete it or anonymise it, or, if that is not possible, securely store it and isolate it from further processing until deletion is possible.

International Data Transfers

We may transfer, store, and process your personal information outside the country you live in, including in Singapore. Your personal information may also be processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or the equivalent clauses or addendum issued by the relevant authority in the United Kingdom, unless the transfer is to a country recognised as providing an adequate level of protection. You can request a copy of the safeguards we use by contacting us at privacy@ouro.design.

Your Privacy Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

  • Right to Access or Know. You may request access to the personal information we hold about you, including details of how we use and share it.
  • Right to Delete. You may request that we delete personal information we hold about you.
  • Right to Correct. You may request that we correct inaccurate personal information we hold about you.
  • Right to Portability. You may request a copy of your personal information and ask us to transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to Opt Out of Sale, Sharing, or Targeted Advertising. You may direct us not to "sell" or "share" your personal information, or to stop processing it for targeted advertising. If you visit our Site with the Global Privacy Control signal enabled, we will treat this as a request to opt out of the "sale" or "sharing" of information for that browser and device.
  • Restriction of Processing. You may ask us to stop or restrict our processing of your personal information.
  • Withdrawal of Consent. Where we rely on consent, you may withdraw it at any time.
  • Appeal. You may appeal our decision if we decline to act on your request, by replying directly to our response.
  • Managing Communication Preferences. We may send you promotional messages, and you can opt out at any time using the unsubscribe option in our emails. If you opt out, we may still send you non promotional messages, such as those about your account or orders you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the details below. We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before responding. You may use an authorised agent to make a request on your behalf, in which case we will require proof that you have authorised them to act for you, and we may still ask you to verify your identity directly with us. We will respond within the time required by applicable law.

Region Specific Disclosures

Singapore (Personal Data Protection Act)

If you are in Singapore, we handle your personal data in accordance with the Personal Data Protection Act 2012 (PDPA).

  • Consent. We collect, use, and disclose your personal data with your consent, including consent that is deemed given under the PDPA, or where collection, use, or disclosure without consent is permitted or required by law. You may withdraw consent at any time by contacting us, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide the Services to you.
  • Purpose. We collect, use, and disclose personal data only for purposes that a reasonable person would consider appropriate in the circumstances, and that we have informed you about, as set out in this Privacy Policy.
  • Access and Correction. You may request access to the personal data we hold about you and information about how it has been used or disclosed, and you may request correction of an error or omission. We will respond as required under the PDPA.
  • Data Protection Officer. We have appointed a Data Protection Officer who is responsible for overseeing our compliance with the PDPA. You can contact our Data Protection Officer at dpo@ouro.design.

If you have an unresolved concern, you may contact the Personal Data Protection Commission of Singapore.

European Economic Area and United Kingdom (GDPR and UK GDPR)

If you are in the European Economic Area or the United Kingdom, the controller of your personal information is Ouro Design Studio. We process your personal information on the legal bases set out in How We Use Your Personal Information above, namely the performance of our contract with you, compliance with legal obligations, your consent, and our legitimate interests.

  • Representative. Where we are required to appoint a representative in the European Union or the United Kingdom under Article 27 of the GDPR or the UK GDPR, the contact details of that representative will be published in this section. If you would like these details, please contact us at privacy@ouro.design.
  • International Transfers. Where we transfer your information outside the European Economic Area or the United Kingdom, we rely on the safeguards described in International Data Transfers above.
  • Supervisory Authority. You have the right to lodge a complaint with your local data protection supervisory authority. In the United Kingdom, this is the Information Commissioner's Office. In the European Economic Area, you can find your local authority through the European Data Protection Board.

United States

Depending on the state you live in, you may have rights under state privacy laws, including the rights described in Your Privacy Rights above, such as the right to opt out of the "sale" or "sharing" of your personal information and of targeted advertising. We honour the Global Privacy Control signal as an opt out request as described above. We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you, and we will not discriminate against you for exercising your rights.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, depending on where you live you may have the right to appeal by contacting us, or to lodge a complaint with your local data protection authority.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or you would like to exercise any of the rights available to you, please email us at privacy@ouro.design. For matters specific to Singapore data protection, you can reach our Data Protection Officer at dpo@ouro.design.

For the purposes of applicable data protection law, and unless explicitly stated otherwise, Ouro Design Studio is the data controller of your personal information.